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Meet Our Team

Multi-tasking customer service specialist shines at Cambridge

Jun 09, 2017

Baltimore native Valerie Bialek joined Cambridge’s customer service team two years ago. For the past nine months, she’s worked as a Sales Support Specialist in our architectural mesh division. Learn how this talented customer service pro keeps the wheels turning for our clients.

Q:        How would you describe your position to a friend or family member?

A:        I am multi-functional. As the department’s inbound specialist, all phone calls, general inquiries and emails flow through me. I determine which of our sales, engineering or market specialists are best suited to meet the customers’ needs and direct them to the appropriate team member. I also assist sales with quotes and orders and have recently started to provide estimates for some of our elevator jobs.

Q:        How have your previous positions prepared you for your role at Cambridge?

A:        I’ve worked in customer service for over 10 years in different industries. Cambridge is the first company I have worked for that demonstrates such a deep level of appreciation for their employees. It makes working here very rewarding. My first position in domestic inbound for our Engineered Solutions division really prepared me for my current role. It was extremely fast paced, and I had an amazing team help me quickly learn the world of metal mesh.

Q:        Which colleague would you like to exchange jobs with for a day and why?

A:        I would like to trade places with one of our sales representatives. I’d love to travel to one of the many places around the world to see our large-scale mesh installations in person. While the project photos are beautiful, I know there’s nothing like seeing them in the built environment to appreciate their size, aesthetics and impact!

Q:        If you could design anything out of mesh, what would it be and why?

A:        I would love to design a life size model of an African elephant and display it in a public park to bring awareness to the dangers they face in the wild. Elephants are majestic - and my favorite animal. Our stainless steel, flexible mesh would be a beautiful and eye-catching way to draw attention to their plight.

Q:        When not helping clients and colleagues with mesh projects, what do you enjoy?

A:        I enjoy reading, photography, being outdoors and hanging on the beach. I love spending time with family, friends and my pet-children. I’ve just started learning how to properly use my camera and plan to return to college for marketing and photography.

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